Food and Customer Service Skills Training

The Online Food and Customer Service Skills Certificate Program, in partnership with ed2go, prepares students for careers in food services, restaurants and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings.

Who Should Attend

Those already working in a food services environment wanting to apply for management positions, or those interested in starting a new career.

Certificate Completion

When you complete the program, you will earn a Food and Customer Service Skills Certificate that will also prepare you for the Prometric Certified Professional Food Manager (CPFM) exam.

Delivery Format

  • The entire program is offered online
  • Instructor-facilitated online courses
  • Start anytime during the quarter
  • Learn from the convenience of your home and at your pace


Course Information
Course No. GES 234
Units NC
Fee* $850

* Fees are subject to change

Outline

Training Time

120 hours; 6 months

expand Personal Management Skills
  • Sem. 1: Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
  • Sem. 2: Time Management Fundamentals and Techniques
expand Life and Career Skills
  • Sem. 1: Communication, Self Management, Work & Life Balance, Building Relationships
  • Sem. 2: Workplace Environment, Team Work, Workplace Innovation
expand Customer Service and Food Safety
  • Sem. 1: Customer Service, Workplace and Food Safety
  • Sem. 2: NEHA Professional Food Manager
expand Managing Self and Others
  • Sem. 1: Communicating with Power, Budgeting and Saving
  • Sem. 2: Managing Change, Motivation, Management Skills, Legal Issues

Skill Sets

  • NEHA (National Environmental Health Association) professional food management criteria
  • HACCP (Hazard Analysis Critical Control Points) principles
  • Providing an excellent customer experience
  • Dealing with difficult customers
  • Practicing food safety
  • Building communication skills
  • Working in teams
  • Managing yourself and others
  • How to be successful in the restaurant/ hospitality world
  • Food services workplace challenges and opportunities

Requirements

Must have access to a computer, Internet (high-speed Internet access is recommended) and an active e-mail account.

All materials required for this program are available online.