Food and Customer Service Skills Training
The Online Food and Customer Service Skills Certificate Program, in partnership with ed2go, prepares students for careers in food services, restaurants and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings.
Who Should Attend
Those already working in a food services environment wanting to apply for management positions, or those interested in starting a new career.
When you complete the program, you will earn a Food and Customer Service Skills Certificate that will also prepare you for the Prometric Certified Professional Food Manager (CPFM) exam.
- The entire program is offered online
- Instructor-facilitated online courses
- Start anytime during the quarter
- Learn from the convenience of your home and at your pace
|Course No.||GES 234|
* Fees are subject to change
120 hours; 6 months
- Sem. 1: Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
- Sem. 2: Time Management Fundamentals and Techniques
- Sem. 1: Communication, Self Management, Work & Life Balance, Building Relationships
- Sem. 2: Workplace Environment, Team Work, Workplace Innovation
- Sem. 1: Customer Service, Workplace and Food Safety
- Sem. 2: NEHA Professional Food Manager
- Sem. 1: Communicating with Power, Budgeting and Saving
- Sem. 2: Managing Change, Motivation, Management Skills, Legal Issues
- NEHA (National Environmental Health Association) professional food management criteria
- HACCP (Hazard Analysis Critical Control Points) principles
- Providing an excellent customer experience
- Dealing with difficult customers
- Practicing food safety
- Building communication skills
- Working in teams
- Managing yourself and others
- How to be successful in the restaurant/ hospitality world
- Food services workplace challenges and opportunities
Must have access to a computer, Internet (high-speed Internet access is recommended) and an active e-mail account.
All materials required for this program are available online.