Administrative Dental Assistant Certificate

This Administrative Dental Assistant Online Certificate Program, in partnership with ed2go, will teach you the essential skills for managing the business aspects of a dental practice and becoming an administrative dental assistant. You will learn about dental terminology and anatomy, medical records management, accounts receivable and reimbursement management, insurance and patient billing, patient scheduling, and procedural and diagnostic coding.

Who Should Attend

Anyone interested in learning the skills necessary for dental office career opportunities.

Certificate Completion

Administrative Dental Assistant Online Program can help you gain entrance in the Dental Assistant career path.

Delivery Format

  • The entire program is offered online
  • Instructor-facilitated online courses
  • Start anytime during the quarter
  • Learn from the convenience of your home and at your pace

Course Information
Course No. GES 101
Units NC
Fee* $1,795

* Fees are subject to change


Training Time

150 hours, 6 months

expand I. The Dental Profession
  • Orientation to the Dental Profession: Dental Basics
expand II. Interpersonal and Communication Skills
  • Communication Skills and Telephone Techniques
  • Written Correspondence
  • Patient Relations
  • Dental Healthcare Team Communication
expand III. Records Management
  • Patient Clinical Records
  • Information Management
expand IV. Scheduling and Recall Systems
  • Dental Patient Scheduling
  • Recall Systems
V. Dental Insurance Processing
expand VI. Financial Management
  • Financial Arrangements and Collection Procedures
  • Bookkeeping Procedures: Accounts Receivable
  • Bookkeeping Procedures: Accounts Payable
expand VII. Office Equipment and Inventory
  • Inventory Management
  • Office Equipment
  • Computers in the Dental Office
VIII. Employment Strategies

Skill Sets

  • Understand the role of the administrative dental assistant
  • Communicate effectively with patients and coworkers
  • Relate to patients in a professional, caring manner
  • Understand teamwork in the dental office
  • Maintain quality patient records
  • Understand information management in the dental office
  • Become proficient with scheduling and recall systems
  • Know how to process dental insurance
  • Perform inventory management and equipment maintenance
  • Know bookkeeping and collection procedures


Must have access to a computer, Internet (high-speed Internet access is recommended) and an active e-mail account. Adobe Flash Player and Adobe Acrobat Reader are also required for this course. This program is not compatible with a Mac.

Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills.

ed2go provides the required textbooks for this course. Each student will receive the following:

  • Administrative Dental Assistant, 3rd Edition
  • Student Workbook to Accompany the Administrative Dental Assistant, 3rd Edition