Travel Agent Training Online Certificate

Whether you’re an experienced world traveler or just have wanderlust, a career in travel allows you to share your passion with others by offering advice on trip destinations, planning trip itineraries, and making travel arrangements for your clients.

Travel agents sell and book travel for everything from family vacations, to honeymoons, to corporate travel. It’s their job to cater aspects of the trip to their clients needs. As you advance your career, you can even specialize in a specific type or region of travel.

And, as an added perk, you’ll know all the insider tips to the travel industry, so the next vacation you plan will be exactly what you hoped for.

Who Should Attend

Individuals interested in careers as:

  • Travel Agent-Sales
  • Travel Consultant
  • Travel Coordinator
  • International Travel Coordinator
  • Corporate Travel Consultant

Certificate Completion

This program will help you prepare for the The Travel Institute (formerly ICTA) TAP (Travel Agent Proficiency) test. You will also learn the basic skills needed to operate a computer reservation system for airlines, travel agencies, cruise lines, hotels, or as a home-based agent.

All materials are included.

Upon completion of this program, you will be prepared to sit for the TAP (Travel Agent Proficiency) test, offered by the Travel Institute (formerly ICTA), and the exam registration fee will be covered.

Delivery Format

  • The entire program is offered online
  • Instructor-facilitated online courses
  • Start anytime during the quarter
  • Learn from the convenience of your home and at your pace

Course Information
Course No. GES 218
Units NC
Fee $1,795


Training Time

250 hours; 6 months

  1. Exploring the World of Travel
  2. The Travel Product
  3. Marketing Travel
  4. The Travel Workplace
  5. Destination Geography
  6. The Eastern United States
  7. The Midwest
  8. The Western States, Alaska, and Hawaii
  9. Canada
  10. Bermuda and the West Indies
  1. Mexico and Central America
  2. South America and Antarctica
  3. The British Isles
  4. Northern Europe
  5. Eastern Europe
  6. Southern Europe
  7. Africa and the Middle East
  8. Asia
  9. The Pacific
  10. Computer Reservation Systems

Skill Sets

  • Be able to identify types of travelers and match them tothe correct travel products
  • Know various types of tours, from escorted to independent
  • Understand how airline computer reservation systems operate
  • Know what documentation is needed to travel internationally and how to obtain it
  • All about cruises, including how to read and understand brochures, match the client to the proper ship, and explain the value of cruising
  • Know how hotels are rated and priced and the differences between a hotel and a resort
  • Know the basic formats used by the airlines to book flights, price tickets, and build the passenger name record (PNR)
  • Know how to book, change, or cancel records in the GDS system


This program is compatible with the Windows XP and later operating systems and IE 7 and later browsers.

This course can be taken on either a Mac or a PC. Students will need to have an Internet connection and email capabilities.

Adobe Flash Player and Adobe Acrobat Reader are required for this course.

The student will have a choice of textbooks depending on which ticketing system they choose for the program.

  • Travel Career Development and accompanying workbook
  • Exploring the World, Geography for the Travel Professional and accompanying workbook
  • Sabre or Apollo Format Guide
  • Introduction to Apollo


There are no specific prerequisites for this program. This program is for you if you want to enhance your travel industry knowledge or jump-start your career in the travel industry.