Human Resources Professional Certificate

This online certificate program, offered in partnership with ed2go, will allow you to explore everything from the basics of HR to specific areas such as planning and strategizing, human resource laws, hiring disciplines and labor relations. You'll also obtain a reference manual of HR documents. By the time you're done, you'll be fully prepared to begin your career in this exciting and challenging field. You will even receive instruction and insight on how to obtain an internship or externship upon the completion of the program.

Who Should Attend

Those interested in obtaining an entry-level position in the popular field of human resources.

Certificate Completion

This program will prepare you to take the PHR, Professional in Human Resources certification exam, with HRCI (Human Resource Certification Institute) as the certifying body.

Delivery Format

  • The entire program is offered online
  • Instructor-facilitated online courses
  • Start anytime during the quarter
  • Learn from the convenience of your home and at your pace

Course Information
Course No. GES 419
Units NC
Fee* $1,795

* Fees are subject to change


Training Time

120 hours, 6 months

Expand I. Introduction to Human Resources
  • Job Opportunities in Human Resources
  • Skills Necessary to be Successful in Human Resources
  • Job Duties of the Human Resources Professional
  • The Professional Human Resources (PHR) Exam
Expand II. HR's Role in Strategy
  • Human Resources as a Strategic Partner in the Company
  • Challenges That Human Resources Professionals Meet
  • Growth, Retrenchment, Stability, Diversification
Expand III. Recruiting and Hiring Employees
  • Recruitment and Selection
  • Hiring Process
  • Recruiting Methods
  • Legal Interview Questions
  • Orientation
Expand IV. Appraising and Improving Employee's Performance
  • Importance of Performing Appraisals
  • Performance Appraisal Process
  • Performance Appraisal Methods
Expand V. Training Process
  • Training Basics
  • ADDIE Model of Training
  • Individual Learning Styles
Expand VI. Compensation and Benefits
  • Organization Strategies and Compensation
  • Internal and External Equity
  • Job Evaluation Methods
Expand VII. Employee Health and Safety
  • Safely Training
  • Occupational Safety, Health Administration (OSHA)
  • Workplace Hazards, Workplace Violence
  • Accidents and Illness Prevention
Expand VIII. The Legal Environment
  • Employment Law Terms
  • The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract Compliance Programs (OFCCP)
  • Equal Employment Opportunity, The Civil Rights Act of 1964 and 1991
  • Discrimination
Expand IX. Making HR Decisions
  • Hiring Decisions
  • Forecasting Supply of Human Resources
  • Human Resources Software
  • Hiring Strategies, Reduction in Workforce Strategies
Expand X. Affirmative Action
  • Affirmative Action Process
  • EEO-1, Affirmative Action Plan, Applicant Flow
  • Uniform Guidelines on Employee Selection
Expand XI. Diversity
  • Defining Diversity
  • Managing Diversity Conflict
  • Understanding and Appreciating Diversity
Expand XII. Employee Rights and Discipline
  • Employee Rights
  • Employer Rights
  • Employee Discipline
  • Turnover
Expand XIII. Termination
  • Termination
  • Alternatives to Firing
  • Emotional Side of Firing
Expand XIV. Investigation
  • Workplace Investigations
  • Investigation Steps
  • Conducting an Investigation
Expand XV. Unions - Managing Labor Relations
  • Role of Unions in Organizations
  • Legal Context of Unions
  • Why Employees Join Unions
  • Unionization Process
  • Union Avoidance Strategies
Expand XVI. Creating a High-Performance Workplace
  • Employee Peak Performance Strategies
  • Suggestion Systems
  • Employer-Employee Communication
  • Employee Work/Life Balance
Expand XVII. Global Human Resources
  • Why Companies Choose to do Business Globally
  • Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
  • Geert Hofstede's Five Cultural Dimensions
  • Selecting an Expatriate
Expand XVIII. Retention
  • Cost of Turnover
  • Reasons Employees Leave
  • Retention Strategies
  • Stay Interviews, Succession Planning
Expand XIXMotivation, Rewards, and Recognition
  • Maslow's Hierarchy
  • Reinforcement Theory
  • Reward Program Strategies
Expand XX. Preparing for the HR Exam
  • Professional Human Resources Exam
  • Externships/Internships
  • Studying and Preparing for the PHR Exam

Skill Sets

  • Have a fundamental understanding of the skills and duties necessary for success as a Human Resource Professional
  • Contribute in planning a company's strategy
  • Handle recruitment and selection processes from interviewing through orientation
  • Explain the importance of performance appraisals as well as the different performance appraisal methods used
  • Discuss the steps in the training process as well as the different types of training techniques
  • Explain the strategic decisions that affect compensation as well as the different job evaluation methods


  • Must have access to a computer, Internet (high-speed Internet access is recommended) and an active e-mail account. In addition, you may require Adobe Reader and Adobe Flash Player on your computer.
  • If you are planning to take the PHR exam, with HRCI as the certifying body, after completing the program, you will need one of the following:
    • One year of demonstrated professional HR, exempt-level experience with a master's degree or higher
    • Two years of demonstrated professional HR, exempt-level experience with a bachelor's degree
    • Four years of demonstrated professional HR, exempt-level experience with less than a bachelor's degree