Medical Administrative Assistant

Medical administrative assistants support physicians and nurses in maintaining patients' medical and financial records. An administrative assistant’s tasks consist of keeping medical records, greeting patients, billing and clerical duties, scheduling appointments, arranging for admission to the hospital and laboratory services and checking supplies. A medical administrative assistant may also be required to perform certain clinical tasks including: documenting vital signs (e.g. blood pressures, pulse, respirations and temperature), performing simple lab tests, preparing patients for examination, arranging equipment and instruments before an exam, assisting physicians during patient exams and explaining treatment, medications, diet schedules and procedures to the patient.

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals and other health care settings. The growth and the complexity of the U.S. health care system have resulted in a substantial increase in the need for qualified medical administrative assistants.

Who Should Attend

This program is for individuals who are interested in working in doctor’s offices, clinics, outpatient settings, hospitals, and other health care settings

Certificate Completion

Upon successful completion of the program, you will earn a certificate of completion from California State University, San Bernardino – College of Extended Learning

Delivery Format

Face-to-face (lecture)

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Medical Administrative photo
Course Information
Course No. HSCI 1026
Units NC
Fee* $1,999**
Training Time 50 hours, classroom
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* Fees are subject to change

** Textbooks included

Skill Sets

  • Communication techniques, appointment scheduling, general office duties
  • Medical records management, problem oriented medical record, confidentiality of the medical record, initiating a medical record for a new client, filing reports in the medical record
  • Fraud abuse and compliance
  • Documentation and risk assessment
  • Professional behavior in the workplace
  • Abbreviations and symbols used in the medical office
  • Introduction to medical accounting, financial statements, cost analysis and budgets for the medical practice
  • HIPAA review
  • Health insurance coverage, coding procedures

Requirements

This program requires 50 classroom hours to be eligible to earn a certificate of completion.

Students should have a high school diploma or a GED equivalent.

Outline

Training Time

50 hours, classroom


This course prepares students to function effectively in many of the administrative and clerical positions in the health care industry. Medical administrative assistants, medical secretaries, and medical records clerks, are all positions in great demand. This program covers important background information on medical terminology, insurance billing and coding, medical ethics, customer service and legal aspects. This program is intended to provide students with a well-rounded introduction to medical administration so that a student can gain the necessary skills required to obtain a medical administrative assistant position in the health care field.

This comprehensive Medical Administrative Assistant program provides training in the following areas:

  • Explain the role of the medical administrative assistant
  • History of medicine, medicine and the law, medical malpractice, medical ethics, medical practice specialties
  • Communication techniques, appointment scheduling, general office duties
  • Medical records management, problem oriented medical record, confidentiality of the medical record, initiating a medical record for a new client, filing reports in the medical record
  • Medical practice management and communication
  • Fraud abuse and compliance
  • Documentation and risk assessment
  • Technology in the health care environment
  • Professional behavior in the workplace
  • The business side of medicine
  • Abbreviations and symbols used in the medical office
  • Introduction to medical accounting, financial statements, cost analysis and budgets for the medical practice
  • HIPAA review
  • Patient bill of rights and confidentiality
  • Care and handling of the medical records
  • Health insurance coverage, coding procedures
  • Professional fees, billing and collecting procedures, accounting systems, credit arrangements
  • Banking service and procedure
  • Assisting with medical emergencies
  • Specimen collection, laboratory safety, federal and state regulations
  • A non-clinical / hand out review of the following practices including:
    • Taking and documentation of vital signs
    • Patient reception and scheduling
    • Patient reception and processing
    • Office environment and daily operations
    • Written communication and mail processing
    • Interpersonal skills and human behavior
    • The health insurance claim form
    • Professional fees, billing and collecting
    • Career development and life skills

Spring 2017 Schedule (Monday & Wednesday)

Day Date Time
Monday April 24 6:00pm - 9:30pm
Wednesday April 26 6:00pm - 9:30pm
Monday May 1 6:00pm - 9:30pm
Wednesday May 3 6:00pm - 9:30pm
Monday May 8 6:00pm - 9:30pm
Wednesday May 10 6:00pm - 9:30pm
Monday May 15 6:00pm - 9:30pm
Wednesday May 17 6:00pm - 9:30pm
Monday May 22 6:00pm - 9:30pm
Wednesday May 24 6:00pm - 9:30pm
NO CLASS May 29 NO CLASS
Wednesday May 31 6:00pm - 9:30pm
Monday June 5 6:00pm - 9:30pm
Wednesday June 7 6:00pm - 9:30pm
Monday June 12 6:00pm - 9:30pm
Wednesday June 14 6:00pm - 9:30pm

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